2016-12-22T14:32:05Z

Astropoint: /* Coventry, UK */

= Terminology =

* '''DTC-Mount''': This is the server that the DTC images are mounted against. This is a SSHFS mount on /usr/share/dtc-xen-os, /usr/share/dtc-xen-app and /usr/share/dtc-xen-hvm. At present, Europe mounts are against node00001 and American mounts are against node01001. There is a backup NFS mount strategy should SSHFS fail us.

= Europe =

== Coventry, UK ==

{| border="1"
!Hostname
!Main IPv4
!Main IPv6
!Companies
!Virt type
!Colo provider
!Colo ref
!Specs
!IPMI
!Panel
!Data allowances
!DTC mount
|-
|node00001.gigatux.com
|185.113.128.10
|2a03:9da0:0001::
|GigaTux
|Xen
|[https://control.ukservers.com/ UKServers]
|Rack C8
|2 x Xeon E5520, 4 x 1.5TB disks (RAID-10), 48GB RAM, 100Mbps
|192.168.1.20 (behind [[backfw]])
|[https://dtc.cassandra.gigatux.com/dtcadmin/ DTC]
|20TB/month for rack
|Local
|-
|node00002.gigatux.com
|185.113.128.11
|2a03:9da0:0002::
|GigaTux
|Xen
|[https://control.ukservers.com/ UKServers]
|Rack C8
|2 x Xeon E5520, 2 x 3TB, 2 x 1.5TB disks (RAID-10), 2 x SSDs, 48GB RAM, 100Mbps
|192.168.1.50 (behind [[backfw]])
|[https://dtc.cassandra.gigatux.com/dtcadmin/ DTC]
|Shared as above
|node00001
|-
|node00004.gigatux.com
|185.113.128.14
|2a03:9da0:0004::
|GigaTux
|Xen
|[https://control.ukservers.com/ UKServers]
|Rack C8
|2 x Xeon E5520, 4 x 1.5TB disks (RAID-10), 2 x SSDs, 48GB RAM, 100Mbps
Disks in incorrect order:
*Bay1: Model ST3150041AS - S/N 9VS3L7QM
*Bay2: Model ST3000DM001 - S/N Z1F1TKWP
*Bay3: Model ST3150041AS - S/N 9VS3NMPS
*Bay4: Model ST3150041AS - S/N 9VS3LSF6
|192.168.1.40 (behind [[backfw]])
|[https://dtc.cassandra.gigatux.com/dtcadmin/ DTC]
|Shared as above
|node00001
|-
|firewall
|185.113.128.13
|None
|GigaTux
|None
|[https://control.ukservers.com/ UKServers]
|Rack C8
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, 1 TB Velociraptor, 250 GB Samsung Evo SSD, 16GB RAM
|192.168.1.60 (behind [[backfw]])
|None
|Shared as above
|None
|-
|dedi44001
|185.113.129.152
|None
|[https://billing.gigatux.com/nimdb/clientsservices.php?userid=2486&id=3119 Rhonda Eggleston]
|None
|[https://control.ukservers.com/ UKServers]
|Rack C8
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, 1 TB Velociraptor, 250 GB Samsung Evo SSD, 16GB RAM
|192.168.1.70 (behind [[backfw]])
|None
|Shared as above
|None
|-
|dedi44002
|185.113.128.27
|None
|[https://billing.gigatux.com/nimdb/clientsservices.php?userid=2444&id=3088 Malinda Waddell]
|None
|[https://control.ukservers.com/ UKServers]
|Rack C8
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, WD Red 3TB, 250 GB Samsung Evo SSD, 16GB RAM 
|192.168.1.80 (behind [[backfw]])
|None
|Shared as above
|None
|-
|dedi44003
|185.113.128.14
|None
|[https://billing.gigatux.com/nimdb/clientsservices.php?userid=2456&id=3236&success=true Kenneth Crossley]
|None
|[https://control.ukservers.com/ UKServers]
|Rack C8
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, WD Red 3TB, 250 GB Samsung Evo SSD, 16GB RAM
|192.168.1.90 (behind [[backfw]])
|None
|Shared as above
|None
|-
|dedi44004
|185.113.129.167
|None
|[https://billing.gigatux.com/nimdb/clientsservices.php?userid=2914&id=3507 Andre Carey]
|None
|[https://control.ukservers.com/ UKServers]
|Rack C8
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, WD Red 3TB, 250 GB Samsung Evo SSD, 16GB RAM 
|192.168.1.100 (behind [[backfw]])
|None
|Shared as above
|None
|-
|dedi44005
|185.113.128.183
|None
|[https://billing.gigatux.com/nimdb/clientsservices.php?userid=2882&id=3482 Chrishara Green]
|None
|[https://control.ukservers.com/ UKServers]
|Rack C8
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, WD Red 3TB, 250 GB Samsung Evo SSD, 16GB RAM
|192.168.1.110 (behind [[backfw]])
|None
|Shared as above
|None
|-
|dedi44006
|185.113.128.178
|None
|[https://billing.gigatux.com/nimdb/clientsservices.php?userid=2806&id=3456 Anthony L Soriano]
|None
|[https://control.ukservers.com/ UKServers]
|Rack C8
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, 1.5 TB Seagate, 250 GB Samsung Evo SSD, 16GB RAM
|192.168.1.120 (behind [[backfw]])
|None
|Shared as above
|None
|-
|dedi44007
|185.113.129.30
|None
|[https://billing.gigatux.com/nimdb/clientsservices.php?userid=2456&id=3130 Kenneth Crossley]
|None
|[https://control.ukservers.com/ UKServers]
|Rack C8
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, 1.5 TB Seagate, 250 GB Samsung Evo SSD, 16GB RAM 
|192.168.1.130 (behind [[backfw]])
|None
|Shared as above
|None
|-
|dedi44008
|185.113.129.12
|None
|[https://billing.gigatux.com/nimdb/clientsservices.php?userid=2826&id=3447 Reginald Willis]
|None
|[https://control.ukservers.com/ UKServers]
|Shared rack
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, 1.5 TB Seagate, 250 GB Samsung Evo SSD, 16GB RAM 
|185.113.128.114
|None
|Shared as above
|None
|-
|dedi44009
|185.113.129.157
|None
|[https://billing.gigatux.com/nimdb/clientsservices.php?userid=2816 Uriah Cooper]
|None
|[https://control.ukservers.com/ UKServers]
|Shared rack
|[http://ark.intel.com/products/78867/Intel-Celeron-Processor-J1900-2M-Cache-up-to-2_42-GHz Intel J1900] quad core, 3 TB Seagate, 250 GB Samsung Evo SSD, 16GB RAM
|185.113.128.115
|None
|Shared as above
|None
|}

Other servers hosted by UK Servers are controlled through https://control.ukservers.com/ Disabling/suspending one has to be done via opening a support ticket and asking for the network port to be disabled.

== Frankfurt, Germany ==

{| border="1"
!Hostname
!Main IPv4
!Main IPv6
!Companies
!Virt type
!Colo provider
!Colo ref
!Specs
!IPMI
!Panel
!Data allowances
!DTC mount
|-
|node49001.gigatux.com
|85.195.82.74
|2a01:7a0:3:100::2
|GigaTux
|Xen
|[mailto:colosupport@velia.net velia.net support email]
|#13295
|1 x Intel E5605, 4 x 2TB disks (RAID-10), 2 x 60GB SSDs (RAID-1), 48GB RAM, 100Mbps
|85.195.82.73
|[https://dtc.cassandra.gigatux.com/dtcadmin/ DTC]
|1TB/month
|node00001
|}

= North America =

== San Jose, California, USA ==

{| border="1"
!Hostname
!Main IPv4
!Main IPv6
!Companies
!Virt type
!Colo provider
!Colo ref
!Specs
!IPMI
!Panel
!Data allowances
!DTC mount
|-
|node01001.gigatux.com
|216.66.81.3
|2001:470:41::2
|GigaTux
Vixile
Surmounted.NET
GenVPS
Rewindhost
York PA/TheRock
|Xen and OpenVZ-on-Xen
|[mailto:support@he.net he.net support email]
|ce2554
|2 x Xeon E5-2609, 4 x 1.5TB disks (RAID-10), 4 x 3 TB disks (RAID-10), 2 x SSDs, 128GB RAM
|216.66.81.2
|[https://dtc.cassandra.gigatux.com/dtcadmin/ DTC]
|100Mbps unmetered
|Local
|}

== Chicago, Illinois, USA ==

{| border="1"
!Hostname
!Main IPv4
!Main IPv6
!Companies
!Virt type
!Colo provider
!Colo ref
!Specs
!IPMI
!Panel
!Data allowances
!DTC mount
|-
|node01002.gigatux.com
|216.86.154.197
|2607:f128:40:1700::2
|GigaTux
Rewindhost
|Xen
|[mailto:support@steadfast.net Steadfast Networks support email]
|3382
|2 x Xeon E5520, 4 x 1.5TB disks (RAID-10), 2 x SSDs, 72GB RAM
|216.86.154.196
|[https://dtc.cassandra.gigatux.com/dtcadmin/ DTC]
|100Mbps, 2TB transfer
|node01001
|}

Reverse DNS

2016-12-01T18:04:17Z

Astropoint: /* velia.net (node49001) */

The process of configuring a reverse DNS for a user depends on what colocation provider the user is with.

Also, note that whilst the DTC control panel has an option to set the rDNS there, this reports a small error to the user asking them to submit a support ticket.

If there are any existing entries on a certain IP address, feel free to remove them.

Make sure that you test the IPv6 changes by running ''host <ip address>''.

=Rapidswitch (node00001, node00002, node00004)=

* Go to the [http://myservers.rapidswitch.com/ MyServers] interface
* Navigate to ''My Domains'' -> ''Reverse DNS Entries''.
* Select the IP address and enter the domain name.

The rDNS record can only be set if the user has already set the forward pointing DNS record.

* IPv6: Log into a cPanel server (e.g. cpanel01002) and click Edit DNS zone. From there, search for and edit 2.0.0.0.6.5.0.4.b.1.1.0.0.2.ip6.arpa for the zonefile. The entry you need to add must only have the parts of the IPv6 PTR address not in the main record, so see the other examples in these files.

=Hurricane Electric (node01001)=

* Go to the [http://admin.he.net/ he.net Administration panel].
* The username is ''ce2554'' and supply the he.net admin password.
* Go to ''Active Domains for this Account'' and click on ''Edit Zone''.
* Click ''New PTR''
* At the bottom near ''Create new PTR record'', set the name to match the above entries, with the first bit before the dot being the last bit of the IP address, e.g. ''35.0-24.81.66.216.in-addr.arpa'' for ''216.66.81.35''. Set the pointer name to be the hostname.
* Click ''Submit''.

=Steadfast (node01002)=

* IPv4: Simply send an email to [mailto:support@steadfast.net support@steadfast.net]
* IPv6: Log into a cPanel server (e.g. cpanel01002) and click ''Edit DNS zone''. From there, search for and edit ''7.1.0.4.0.0.8.2.1.f.7.0.6.2.ip6.arpa'' for the VPS zonefile, or ''4.3.0.4.0.0.8.2.1.f.7.0.6.2.ip6.arpa'' for the dedicated server zonefile. The entry you need to add must only have the parts of the IPv6 PTR address not in the main record, so see the other examples in these files.

=velia.net (node49001)=

* Log in to the [https://customer.velia.net/account/login velia.net panel] and configure the Reverse DNS. (Networks -> Networks -> rDNS)
* For IPv6, you need to email velia.net's support team for them to manually set up the Reverse DNS. [mailto:colosupport@velia.net colosupport@velia.net]

=Coventry (node00001, node00002, node00004)=

* IPv4: Log into cpanel and go to ''Edit DNS zone''. Gigatux owns 128.113.185.in-addr.arpa, 129.113.185.in-addr.arpa, 130.113.185.in-addr.arpa and 131.113.185.in-addr.arpa so select the appropriate IP range. Only the final digit of the IP needs to go into the IP box, with the hostname (followed by a .) in the hostname box and set to PTR
* IPv6: Same as Steadfast above.

=General IPv6 cpanel instructions=

Case example. Point 2607:f128:40:3400:1e89:f248:52ba:bf72 at casquette.robustevidence.com

Firstly, the IP needs to be written in full, so 2607:f128:0040:3400:1e89:f248:52ba:bf72 (the 40 in the middle gets expanded to 0040). This therefore becomes
2.7.f.b.a.b.2.5.8.4.2.f.9.8.e.1.0.0.4.3.0.4.0.0.8.2.1.f.7.0.6.2.ip6.arpa. Now, the zone file is already for 4.3.0.4.0.0.8.2.1.f.7.0.6.2.ip6.arpa (since the entire owned block in this case is 2607:f128:0040:17::/56). Usually, you would simply lop this bit off when you create the entry in cPanel so the actual entry in the DNS Zone file becomes 2.7.f.b.a.b.2.5.8.4.2.f.9.8.e.1.0.0 for the IP and casquette.robustevidence.com. for the PTR record. Note the trailing . on the actual address, this is required by BIND.

It’s possible to auto generate the long number using the zonefile generator at http://rdns6.com/zone then only use the part of the generated address before the common entries, so in this case before the 4.3.0.4 section

=Sub-delegating=

If a customer wants to control their own PTR records for their IPv4 address, you will need to:

# Remove all existing PTR records for that IP address
# Create a new NS record (or multiple) pointing to their DNS servers

Regarding IPv6, the process is similar, but will work on a range of addresses as we allocate a /64 typically:

# Remove all existing PTR records for IP addresses in the subnet
# Create a new NS record for just the subnet, pointing to their DNS servers

For instance, we have the zone ''0.a.d.9.3.0.a.2.ip6.arpa'' which is for anything in 2a03:9da0::/32. If a user wanted 2a03:9da0:000f:0001::/64 delegated, we would create a new record as follows

1.0.0.0.f.0.0.0 14000 IN NS ns1.customer.com
1.0.0.0.f.0.0.0 14000 IN NS ns2.customer.com

2016-08-15T13:32:33Z

Astropoint: /* Miscellaneous */

== About GigaTux ==
* [[Companies]]
* [[Service Overview]]
* [[Servers]]
* [[IP Ranges]]
* [[People]]
* Rack and network setup in [[Coventry]]

== New customers ==
* [[Sale without payment]]
* [[Verifying and charging payment]]
* [[Creating the customer account]]
* [[Creating the VPS]] - N.B. Do this after creating the customer account
* [[Testing and Confirming the VPS]]
* [[Windows VPS]]

== Common problems ==

* [[Generic How To Handle Issues Page]]

===Administration===

* [[Abuse Reports]] and Policies
* [[Predefined Replies]] - Preset email replies to common issues

===Physical Servers===

* [[RAID Fail Events]]
* [[ATA Errors]]

===VPS===

* [[Users cannot start/stop a VPS]] - (inc. SSL/Curl errors in DTC)
* [[OS images become unavailable]]
* [[Physical console]]
* [[Packet loss]]
* [[High disk load]]
* [[User cannot connect to VNC]]
* [[Resetting WHM Root Password]]
* [[IP address is not routed correctly]]
* [[Reset Windows password]]
* [[Common distribution networking setup]]
* [[IPv6 configuration]]

===cPanel===

* [[Webhosting page flushing does not work]]
* [[High MySQL load]]
* [[PHP 5.3 is required]]
* [[User attacking sites outbound]]
* [[Master Reseller settings]]

===Miscellaneous===

* [[High Load on Cassandra]]
* [[Lost TTY on long running process]]

== Major issues ==
* [[Server is not responding]] - a general guide for how to handle this
* [[Cassandra (domU) is not responding as expected]]
* [[Non-IPMI nodes are not responding as expected]]
* [[IPMI commands]]
* [[Bandwidth Spikes]]

== Free custom configuration for customers ==
* [[Installation of a VNC server]]
* [[Change of domU kernel]]
* [[Install of 32-bit CentOS]]
* [[Installation of cPanel]]
* [[Reverse DNS]]
* [[Backups]]
* [[Custom Partitioning]]
* [[Multiple Subnets]]
* [[Adding, removing or changing IP addresses]]
* [[Arch Linux network configuration]]
* [[KBX & Asterix]]

== Common questions customers have ==
* [[yum attempts to install 64-bit software in a 32-bit userspace]]
* [[cPanel SSH access]]

== Miscellaneous ==
* [[Backfw]]
* [[Blocking SMTP connections]]
* [[DNS servers]]
* [[Configuring a new NFS server]]
* [[GigaTux Debian repository]]
* [[IPMI commands]]
* [[IPv6 Settings]]
* [[Known IP blacklistings]]
* [[Live help system]]
* [[Policy on Illegal Content]]
* [[Resetting a non-IPMI physical server]]
* [[Suspending a VPS]]
* [[SSD caching]]
* [[SSL certificate expiries]]

== New server setup ==
* [[Shared storage]]
* [[OpenNebula]]
* [[Virtual media via IPMI]]

== Marc's to do list ==
* [[node00004 to do]]

== Useful links ==
* [https://www.gigatux.com/admin/list_vps_emails.php List of customers for each DTC node] Username: '''gigatux''', Password: '''o7jJtiRQ'''

== Twofo ==
* [[Updating twofo b2evolution]]
* [[Restoring the theme after a b2evolution update]]

Windows VPS

2016-08-11T23:56:07Z

Astropoint: /* Performing Windows Install for Customer */

KBX & Asterix

2016-02-14T12:15:22Z

Astropoint:

Asterisk is currently configured with a management password of simply "gigatux" and this is set in /etc/asterisk/manager.conf

Elastix's configuration in /etc/amportal.conf had this set as awilo1. I have now changed this to 'gigatux'.

If you want to change this, make sure you change both files and that they match up.

==Initial setup==

If the user doesn't know, or cannot find, the default PBX password, this can be bodged by installing sqlite3 and manually changing the database file at /var/www/fusionpbx/secure/fusionpbx.db using the code from http://wiki.fusionpbx.com/index.php?title=Password_Recovery to create the right hashed password.

Backfw

2016-02-09T00:36:42Z

Astropoint:

''backfw'' is the firewall that certain GigaTux services are placed behind, primarily the IPMIs for the colocated servers.

The IPMIs can be accessed by using a SSH tunnel to the local IP addresses which are 192.168.1.x. The SSH server is on port 2200. A list of IPs for each server, be it a node or dedicated server can be found on the [Servers] page.

The best way to do this under Linux is to use ssshuttle. An example command to make the IPMI accessible for node00004 is:

sshuttle -v -r pi@backfw.gigatux.com:2200 192.168.1.40

Once this is run, you can use your local web browser to connect to http://192.168.1.40/ and access the IPMI securely.

This runs best on a linux based machine, or at least a linux based VPS.

==Using Windows==

This cannot be done on a Windows PC (as far as we know) for a remote control session as the sshuttle program creates a VPN on the local machine only, so although the ssh connection and web browser work, the java applet runs locally and so does not use the proxy.

===Using PuTTY as a proxy===

To connect to the IPMI proxy website, you can set up PuTTY as an SSH proxy on a server with sshuttle installed. Connect to the server as normal in Putty, but go to Connection -> SSH -> Tunnels and add a (random) port number in with Dynamic selected before connecting. Once connected, run the sshuttle command above and log in with the appropriate password.

In your browser, set up a proxy server using SOCKS5 (no authentication) with server address localhost and port whatever was entered into PuTTY before. You can then go directly to the IP in your browser and it will route to the correct IPMI webserver

==Nodes 1, 2 or 4 get a connection reset message when browsing to the IPMI logon page==

A way to resolve this, and this should be done as soon as you notice, is to log into the nodes and do a root reset. Note, this is ipmicfg (works locally only via the IPMI IO port) not ipmitool (which is a network tool).

Look at this:

node00001:~# ipmicfg-linux.x86_64.static -m
IP=192.168.1.20
MAC=00:25:90:1B:C8:45

^ OK, it's clearly running, and on the right IP, so something else is wrong. Let's reset it:

node00001:~# ipmicfg-linux.x86_64.static -r
BMC cold reset successfully completed!

Backfw

2016-02-06T18:31:06Z

Astropoint:

Main Page

2016-02-06T18:17:23Z

Astropoint: /* Miscellaneous */

== About GigaTux ==
* [[Companies]]
* [[Service Overview]]
* [[Servers]]
* [[IP Ranges]]
* [[People]]
* Rack and network setup in [[Coventry]]

== New customers ==
* [[Sale without payment]]
* [[Verifying and charging payment]]
* [[Creating the customer account]]
* [[Creating the VPS]] - N.B. Do this after creating the customer account
* [[Testing and Confirming the VPS]]
* [[Windows VPS]]

== Common problems ==

* [[Generic How To Handle Issues Page]]

===Administration===

* [[Abuse Reports]] and Policies
* [[Predefined Replies]] - Preset email replies to common issues

===Physical Servers===

* [[RAID Fail Events]]
* [[ATA Errors]]

===VPS===

* [[Users cannot start/stop a VPS]] - (inc. SSL/Curl errors in DTC)
* [[OS images become unavailable]]
* [[Physical console]]
* [[Packet loss]]
* [[High disk load]]
* [[User cannot connect to VNC]]
* [[Resetting WHM Root Password]]
* [[IP address is not routed correctly]]
* [[Reset Windows password]]
* [[Common distribution networking setup]]

===cPanel===

* [[Webhosting page flushing does not work]]
* [[High MySQL load]]
* [[PHP 5.3 is required]]
* [[User attacking sites outbound]]

===Miscellaneous===

* [[High Load on Cassandra]]
* [[Lost TTY on long running process]]

== Major issues ==
* [[Server is not responding]] - a general guide for how to handle this
* [[Cassandra (domU) is not responding as expected]]
* [[Non-IPMI nodes are not responding as expected]]
* [[IPMI commands]]
* [[Bandwidth Spikes]]

== Free custom configuration for customers ==
* [[Installation of a VNC server]]
* [[Change of domU kernel]]
* [[Install of 32-bit CentOS]]
* [[Installation of cPanel]]
* [[Reverse DNS]]
* [[Backups]]
* [[Custom Partitioning]]
* [[Multiple Subnets]]
* [[Adding, removing or changing IP addresses]]
* [[Arch Linux network configuration]]
* [[KBX & Asterix]]

== Common questions customers have ==
* [[yum attempts to install 64-bit software in a 32-bit userspace]]
* [[cPanel SSH access]]

== Miscellaneous ==
* [[Backfw]]
* [[IPMI commands]]
* [[Resetting a non-IPMI physical server]]
* [[Live help system]]
* [[Configuring a new NFS server]]
* [[DNS servers]]
* [[Policy on Illegal Content]]
* [[Blocking SMTP connections]]
* [[Suspending a VPS]]
* [[SSL certificate expiries]]
* [[SSD caching]]
* [[Known IP blacklistings]]
* [[GigaTux Debian repository]]

== New server setup ==
* [[Shared storage]]
* [[OpenNebula]]
* [[Virtual media via IPMI]]

== Marc's to do list ==
* [[node00004 to do]]

== Useful links ==
* [https://www.gigatux.com/admin/list_vps_emails.php List of customers for each DTC node] Username: '''gigatux''', Password: '''o7jJtiRQ'''

== Twofo ==
* [[Updating twofo b2evolution]]
* [[Restoring the theme after a b2evolution update]]

Main Page

2016-02-06T18:14:19Z

Astropoint:

== About GigaTux ==
* [[Companies]]
* [[Service Overview]]
* [[Servers]]
* [[IP Ranges]]
* [[People]]
* Rack and network setup in [[Coventry]]

== New customers ==
* [[Sale without payment]]
* [[Verifying and charging payment]]
* [[Creating the customer account]]
* [[Creating the VPS]] - N.B. Do this after creating the customer account
* [[Testing and Confirming the VPS]]
* [[Windows VPS]]

== Common problems ==

* [[Generic How To Handle Issues Page]]

===Administration===

* [[Abuse Reports]] and Policies
* [[Predefined Replies]] - Preset email replies to common issues

===Physical Servers===

* [[RAID Fail Events]]
* [[ATA Errors]]

===VPS===

* [[Users cannot start/stop a VPS]] - (inc. SSL/Curl errors in DTC)
* [[OS images become unavailable]]
* [[Physical console]]
* [[Packet loss]]
* [[High disk load]]
* [[User cannot connect to VNC]]
* [[Resetting WHM Root Password]]
* [[IP address is not routed correctly]]
* [[Reset Windows password]]
* [[Common distribution networking setup]]

===cPanel===

* [[Webhosting page flushing does not work]]
* [[High MySQL load]]
* [[PHP 5.3 is required]]
* [[User attacking sites outbound]]

===Miscellaneous===

* [[High Load on Cassandra]]
* [[Lost TTY on long running process]]

== Major issues ==
* [[Server is not responding]] - a general guide for how to handle this
* [[Cassandra (domU) is not responding as expected]]
* [[Non-IPMI nodes are not responding as expected]]
* [[IPMI commands]]
* [[Bandwidth Spikes]]

== Free custom configuration for customers ==
* [[Installation of a VNC server]]
* [[Change of domU kernel]]
* [[Install of 32-bit CentOS]]
* [[Installation of cPanel]]
* [[Reverse DNS]]
* [[Backups]]
* [[Custom Partitioning]]
* [[Multiple Subnets]]
* [[Adding, removing or changing IP addresses]]
* [[Arch Linux network configuration]]
* [[KBX & Asterix]]

== Common questions customers have ==
* [[yum attempts to install 64-bit software in a 32-bit userspace]]
* [[cPanel SSH access]]

== Miscellaneous ==
* [[IPMI commands]]
* [[Resetting a non-IPMI physical server]]
* [[Live help system]]
* [[Configuring a new NFS server]]
* [[DNS servers]]
* [[Policy on Illegal Content]]
* [[Blocking SMTP connections]]
* [[Suspending a VPS]]
* [[SSL certificate expiries]]
* [[SSD caching]]
* [[Known IP blacklistings]]
* [[GigaTux Debian repository]]

== New server setup ==
* [[Shared storage]]
* [[OpenNebula]]
* [[Virtual media via IPMI]]

== Marc's to do list ==
* [[node00004 to do]]

== Useful links ==
* [https://www.gigatux.com/admin/list_vps_emails.php List of customers for each DTC node] Username: '''gigatux''', Password: '''o7jJtiRQ'''

== Twofo ==
* [[Updating twofo b2evolution]]
* [[Restoring the theme after a b2evolution update]]

Common distribution networking setup

2016-02-06T18:11:26Z

Astropoint: Created page with "The IPs given here are samples, they will need to be updated depending on the server, but the other details should be valid ==Debian== /etc/network/interfaces iface eth0 i..."

The IPs given here are samples, they will need to be updated depending on the server, but the other details should be valid

==Debian==

/etc/network/interfaces
iface eth0 inet static
address 185.113.128.146
netmask 255.255.254.0
network 185.113.128.0
broadcast 185.113.129.255
gateway 185.113.128.1
dns-nameservers 78.110.174.195 78.157.192.227

==Centos==

/etc/sysconfig/network-scripts/ifcfg-eth0
DEVICE=eth0
BOOTPROTO=static
BROADCAST=185.113.129.255
IPADDR=185.113.129.35
NETMASK=255.255.254.0
NETWORK=185.113.128.0
ONBOOT=yes

/etc/sysconfig/network
NETWORKING=yes
HOSTNAME=centos6
GATEWAY=185.113.128.1

Main Page

2016-02-06T17:39:35Z

Astropoint: /* Miscellaneous */

== About GigaTux ==
* [[Companies]]
* [[Service Overview]]
* [[Servers]]
* [[IP Ranges]]
* [[People]]
* Rack and network setup in [[Coventry]]

== New customers ==
* [[Sale without payment]]
* [[Verifying and charging payment]]
* [[Creating the customer account]]
* [[Creating the VPS]] - N.B. Do this after creating the customer account
* [[Testing and Confirming the VPS]]
* [[Windows VPS]]

== Common problems ==

* [[Generic How To Handle Issues Page]]

===Administration===

* [[Abuse Reports]] and Policies
* [[Predefined Replies]] - Preset email replies to common issues

===Physical Servers===

* [[RAID Fail Events]]
* [[ATA Errors]]

===VPS===

* [[Users cannot start/stop a VPS]] - (inc. SSL/Curl errors in DTC)
* [[OS images become unavailable]]
* [[Physical console]]
* [[Packet loss]]
* [[High disk load]]
* [[User cannot connect to VNC]]
* [[Resetting WHM Root Password]]
* [[IP address is not routed correctly]]
* [[Reset Windows password]]

===cPanel===

* [[Webhosting page flushing does not work]]
* [[High MySQL load]]
* [[PHP 5.3 is required]]
* [[User attacking sites outbound]]

===Miscellaneous===

* [[High Load on Cassandra]]
* [[Lost TTY on long running process]]

== Major issues ==
* [[Server is not responding]] - a general guide for how to handle this
* [[Cassandra (domU) is not responding as expected]]
* [[Non-IPMI nodes are not responding as expected]]
* [[IPMI commands]]
* [[Bandwidth Spikes]]

== Free custom configuration for customers ==
* [[Installation of a VNC server]]
* [[Change of domU kernel]]
* [[Install of 32-bit CentOS]]
* [[Installation of cPanel]]
* [[Reverse DNS]]
* [[Backups]]
* [[Custom Partitioning]]
* [[Multiple Subnets]]
* [[Adding, removing or changing IP addresses]]
* [[Arch Linux network configuration]]
* [[KBX & Asterix]]

== Common questions customers have ==
* [[yum attempts to install 64-bit software in a 32-bit userspace]]
* [[cPanel SSH access]]

== Miscellaneous ==
* [[IPMI commands]]
* [[Resetting a non-IPMI physical server]]
* [[Live help system]]
* [[Configuring a new NFS server]]
* [[DNS servers]]
* [[Policy on Illegal Content]]
* [[Blocking SMTP connections]]
* [[Suspending a VPS]]
* [[SSL certificate expiries]]
* [[SSD caching]]
* [[Known IP blacklistings]]
* [[GigaTux Debian repository]]
* [[Common distribution networking setup]]

== New server setup ==
* [[Shared storage]]
* [[OpenNebula]]
* [[Virtual media via IPMI]]

== Marc's to do list ==
* [[node00004 to do]]

== Useful links ==
* [https://www.gigatux.com/admin/list_vps_emails.php List of customers for each DTC node] Username: '''gigatux''', Password: '''o7jJtiRQ'''

== Twofo ==
* [[Updating twofo b2evolution]]
* [[Restoring the theme after a b2evolution update]]