https://gigatux.com/wiki/index.php?action=history&feed=atom&title=Predefined_RepliesPredefined Replies - Revision history2026-11-06T14:16:30ZRevision history for this page on the wikiMediaWiki 1.46.2https://gigatux.com/wiki/index.php?title=Predefined_Replies&diff=297&oldid=prevAstropoint: Created page with "A list of all the predefined replies available on WHMCS, along with a snippet of the actual email ==Abuse== ;<nowiki>Account suspended: Reseller customer's account </nowiki> :D..."2012-08-28T21:48:45Z<p>Created page with "A list of all the predefined replies available on WHMCS, along with a snippet of the actual email ==Abuse== ;<nowiki>Account suspended: Reseller customer's account </nowiki> :D..."</p>
<p><b>New page</b></p><div>A list of all the predefined replies available on WHMCS, along with a snippet of the actual email<br />
<br />
==Abuse==<br />
<br />
;<nowiki>Account suspended: Reseller customer's account </nowiki><br />
:Dear customer, Unfortunately, we have been forced to suspend one of your customer's web hosting accounts because of inappropriate activity. You may...<br />
<br />
;<nowiki>Account suspended: Reseller customer's account 2 </nowiki><br />
:Dear customer, The account that was performing inappropriate activity was recently unsuspended by you or one of your sub-resellers. Unfortunatel...<br />
<br />
;<nowiki>Account suspended: Shared hosting: Spam </nowiki><br />
:Dear customer, Unfortunately, we have been forced to suspend your web hosting account because we noticed that it was being used to send spam. This ...<br />
<br />
;<nowiki>Account suspended: VPS abuse </nowiki><br />
:Dear customer, Because we did not receive a reply to this ticket within the timeframe specified, we have been forced to suspend your VPS. Please...<br />
<br />
;Assisting a Botnet - Reply within 24 hours <br />
:Dear customer, You must reply to this email within 24 hours otherwise your servuce will be suspended. We have been notified by our datacentre op...<br />
<br />
;Content on website inappropriate <br />
:Dear customer, We have been informed that some of the content hosted on your service with use is inappropriate and have received a complaint. You a...<br />
<br />
;Defaced site <br />
:Dear customer, Unfortunately, we have noticed that at least one service you have with us has been defaced. This means that a hacker has been able t...<br />
<br />
;Hacked account - cleanup snippet <br />
:Ideally, as this account has been compromised, you should set up a totally new and manually copy across any data, e.g. text from blog postings, withou...<br />
<br />
;Immediate Suspension - Fraudulent Sites <br />
:Dear customer, Unfortunately, we have been forced to immediately suspend your VPS because we have been informed that it is hosting a website spoofi...<br />
<br />
;Official request to shut down site - Will be terminated in 24 hours <br />
:PLEASE READ THIS EMAIL IN FULL Dear customer, We have received an official request from a recognised trade body / law enforcement body to sh...<br />
<br />
;Spam - Reply within 24 hours <br />
:Dear customer, You must reply to this email within 24 hours otherwise your service with us will be suspended. We have been notified by our datac...<br />
<br />
;Suspicious Scripts Found - More Information Required / Deleted <br />
:Dear customer, We have noticed that your account has uploaded and possibly run some scripts on our shared hosting server. These look very suspiciou...<br />
<br />
;Vandalism - Reply within 24 hours <br />
:Dear customer, You must reply to this email within 24 hours otherwise your VPS will be suspended. We have been notified by our datacentre operat...<br />
<br />
;We have altered data - Fraudulent Sites <br />
:Dear customer, Unfortunately, we have been forced to change some data within your service because we have been informed that it is hosting a websit...<br />
<br />
;Web hosting service used abnormally (e.g. proxies) <br />
:Dear customer, It appears as though your web hosting account with us is being used for purposes that go beyond that of a normal web host. We all...<br />
<br />
==Acquisitions==<br />
<br />
;<nowiki>GenVPS: Moving Date </nowiki><br />
:Dear GenVPS customer, Following on from our previous email, we will be moving your VPS service across to our new server hosted at GigaTux shortly. ...<br />
<br />
;<nowiki>Rewindhost: Moving Data from Mustang </nowiki><br />
:Dear valued customer, As you have heard, GigaTux recently acquired Rewindhost. The acquisition mean that we will be migrating your web hosting acco...<br />
<br />
;<nowiki>Rewindhost: Moving Date (shared) </nowiki><br />
:Dear valued customer, We are pleased to announce the expansion of Rewindhost via our acquisition by GigaTux. Our service plans were molded around t...<br />
<br />
;<nowiki>Shared hosting moved successfully </nowiki><br />
:Dear customer, We are happy to announce that we have moved your hosting account successfully and is now running on its new node. All credentials...<br />
<br />
;<nowiki>Surmounted.NET: Moving Date (shared) </nowiki><br />
:Dear valued customer, As you have heard, GigaTux recently acquired Surmounted.NET. Although the price and service specifications will remain the sa...<br />
<br />
;<nowiki>Surmounted.NET: Moving Date (VPS) </nowiki><br />
:Dear valued customer, As you have heard, GigaTux recently acquired Surmounted.NET. Although the price and service specifications will remain the sa...<br />
<br />
;<nowiki>Surmounted.NET: VPS Moved Successfully </nowiki><br />
:Dear customer, We are happy to announce that we have moved your VPS successfully and is now running on its new node. The new control panel we us...<br />
<br />
;<nowiki>York PA / The Rock Host: Moving Date </nowiki><br />
:Dear valued customer, As you have heard, GigaTux recently acquired York PA Hosting and The Rock Host. Although the price and service specifications...<br />
<br />
==Billing==<br />
<br />
;BACS Payment Not Received <br />
:Dear customer, You currently have your preferred billing method set to Bank Transfer. Unfortunately, we have not received your latest payment for y...<br />
<br />
;BACS Payment Not Received 2 <br />
:Dear customer, Our systems recently attempted to suspend your service because we have not received a payment for you to cover your previous invoice...<br />
<br />
;BACS Payment Not Received 3 <br />
:Dear customer, We have been forced to suspend your account due to non payment. Please note that it will be terminated (i.e. removed) within 3 days ...<br />
<br />
;Chargeback Received <br />
:Dear customer, We have received a chargeback for a service we provided to you. We are thus about to suspend all services with you on the assumption...<br />
<br />
;Existing Subscription (GigaTux) <br />
:Hi, You have a subscription with GigaTux, and your latest payment was made today. Unfortunately, the subscription does not automatically mark invoi...<br />
<br />
;Existing Subscription (Surmounted) <br />
:Hi, From our records, it looks like your last payment for Surmounted.NET services went through the old Surmounted.NET billing system. You either ma...<br />
<br />
;Existing Subscription (York PA) <br />
:Hi, You have a subscription with The Rock Host / York PA Hosting, and your latest payment was made today. Unfortunately, the subscription does not ...<br />
<br />
;Existing Subscription 2 (GigaTux) <br />
:Hi, Your latest payment went through again on the old billing system so we needed to make a manual payment here. It is extremely important that ...<br />
<br />
;Subscription at Old Billing Panel <br />
:Hi, You have a subscription with Vixile, and your latest payment was made today. Unfortunately, the subscription was active against the old billing...<br />
<br />
==Cancellations==<br />
<br />
;Cancellation Request Received <br />
:Dear CUSTOMER, We're very sorry to hear that you wish to leave GigaTux. If you don't mind, could you please let us know why you are leaving and ...<br />
<br />
==Custom Installation==<br />
<br />
;Your cPanel Install has been completed <br />
:Dear customer, -------------------------------------- How to Login for Your First Time -------------------------------------- Overview When you...<br />
<br />
==Domains==<br />
<br />
;Domain in Redemption Period <br />
:Dear customer, Unfortunately, the renewal of your domain could not be completed as it is in what is known as a redemption period. This means that t...<br />
<br />
;EPP Code Sent <br />
:Dear customer, Thank you for your domain purchase. We are using a new domain registrar now so need to transfer your domain across to our new provid...<br />
<br />
;Registration requested but already registered <br />
:Dear customer, You recently requested that we register a domain name on your behalf. This domain name is already registered, so if it is yours, we ...<br />
<br />
;Renewal (New Domain Registrar) - Confirmation Email <br />
:Hello, Thank you for your domain purchase. We are using a new domain registrar now so need to transfer your domain across to our new provider. Than...<br />
<br />
;<nowiki>Transfer Failed: Did not click link in email </nowiki><br />
:Hi, Unfortunately, the domain transfer and renewal failed because you did not click the authorisation link in the email that was sent to you a few ...<br />
<br />
==Promotion==<br />
<br />
;Djangofriendly Delete<br />
:Hello, I hope you are enjoying your VPS with us! In order to help with the promotion of GigaTux, would you be able to go to http://djangofriendl...<br />
<br />
;No response - 7 day warning Delete<br />
:Hello, Unfortunately, we did not receive a response from you about you hopefully helping us out with a review of GigaTux, or even letting us know h...<br />
<br />
;No response - Reviewed before - Reminder Delete<br />
:Hello, Unfortunately, we did not receive a response from you about you hopefully helping us out with a review of GigaTux as per our most recent res...<br />
<br />
;No Response - Suspend Delete<br />
:Hello, Unfortunately, we still have not received a response from you about you hopefully helping us out with a review of GigaTux, or even letting u...<br />
<br />
;No Response - Terminate Delete<br />
:Hello, We still have not received a response from you about you hopefully helping us out with a review of GigaTux even after suspending your servic...<br />
<br />
:Review - WHT Delete<br />
;Hi, A bit of a longer review this time is required I'm afraid. There's a site at http://www.webhostingtalk.com/ that allows reviews of VPS provi...<br />
<br />
==Sales==<br />
<br />
;Clarification of Client Details <br />
:Dear customer, Thank you for your recent order with GigaTux (or its associate companies Vixile and PositiveVPS). We have been performing some ad...<br />
<br />
;Client Details Validated Successfully <br />
:Dear customer, Thank you very much for your response. We will be processing your order shortly. We do get a lot of fraudulent orders so we hope ...<br />
<br />
;Domain Ordered on its own <br />
:Dear customer, Thank you for your recent order. We noticed that you purchased a domain name without any other services from us. Most clients ord...<br />
<br />
;Existing customer order marked as fraud <br />
:Dear customer, We noticed that you placed a new order with us. The system marks orders as fraud where the address is not recognised, but as this is...<br />
<br />
;New order - Looks find apart from GeoFilter detection <br />
:Dear customer, Thank you for your recent order. Our systems marked it as fraud because they could not recognise your address. Can you please con...<br />
<br />
;Order Cancelled - No Response <br />
:Dear customer, Unfortunately, we did not receive a response to our previous request so we have been forced to cancel your order. Please let us k...<br />
<br />
;Software License - Awaiting activation request <br />
:Dear customer, You selected a third party software license as part of your package. Please let us know when you are ready for us to purchase thi...<br />
<br />
==Technical==<br />
<br />
;Dedicated IP Now Configured <br />
:Dear customer, We have now set up a dedicated IP address for your shared hosting service. Your primary domain name's IP address is now: x.x.x.x...<br />
<br />
;Duplicate Issue Raised <br />
:Dear customer, We noticed that this issue was opened which is a duplicate of another issue you have recently raised with us. Please note that op...<br />
<br />
;High CPU Usage Detected <br />
:Dear customer, Upon routinely checking VPS usage, we noticed that your VPS was using a lot of CPU on a constant basis. We email users on occasion t...<br />
<br />
;IP address added <br />
:Hi, We have now added the following IP address(es) to your service with us: Please note that you will need to turn your VPS off and then on ...<br />
<br />
;Softaculous Software Security Notice <br />
:Dear customer, We have been informed that software that you use on your web hosting account (installed by Softaculous) need to be updated for secur...<br />
<br />
;SPF records howto <br />
:Hi, I recommend you generate SPF records which will decreasing spoofing incidents of any emails sent from your domain. The tool we use is at htt...<br />
<br />
;Too low on memory <br />
:Dear customer, Upon a routine performance check, we noticed that your VPS is thrashing the hard disks available to it. Upon further investigation, ...<br />
<br />
;<nowiki>Varnish Cache: Overview </nowiki><br />
:Hello, We employ a cache on the web hosting server you use called Varnish. This helps us serve web pages very quickly and helps reduce load on our ...<br />
<br />
;VPS CPU usage - Using Ubuntu on 2.6 kernel <br />
:Dear customer, Upon a routine check of VPS resource usage, we noticed that your VPS is using 100% CPU. We would also like to confirm with you wheth...<br />
<br />
;VPS CPU usage - Using Ubuntu on 2.6 kernel (2) <br />
:Dear customer, We would like to upgrade the kernel on your VPS but we have not had a response from you. We will be doing this within the next fe...<br />
<br />
;Windows VPS Installed <br />
:Hi, We have now installed Windows Server 2008 Standard for you. Please note that the main Administrator password is set to 'gigatux'. There are ...</div>Astropoint