Resetting a non-IPMI physical server - Revision history

Cocodude: moved Resetting a physical server to Resetting a non-IPMI physical server

2010-11-29T17:22:12Z

moved Resetting a physical server to Resetting a non-IPMI physical server

← Older revision	Revision as of 17:22, 29 November 2010
(No difference)

Cocodude at 17:21, 29 November 2010

2010-11-29T17:21:56Z

← Older revision		Revision as of 17:21, 29 November 2010
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	# Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue.		# Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue.
	# Go to the [~~https://myservers~~.~~rapidswitch.com/~~ Rapidswitch ~~Control Panel]~~		# Go to the relevant colo provider control panel as per [[Servers]].
			# The instructions will vary dependent on the control panel interface, but here are instructions for the Rapidswitch MyServers interface:
	# Go to the relevant server, select ''Power Cycle'' and you should be presented with:		# Go to the relevant server, select ''Power Cycle'' and you should be presented with:
	#:[[Image:Myservers-powercycle.PNG]]		#:[[Image:Myservers-powercycle.PNG]]
	# Click ''Request Power Cycle'' if you believe there's nothing else you can do.		# Click ''Request Power Cycle'' if you believe there's nothing else you can do.
	# Keep an eye on the KVM session to ensure it boots up correctly. It make take up to 30 minutes for the request to be carried out.		# Keep an eye on the KVM session to ensure it boots up correctly. It make take up to 30 minutes for the request to be carried out. However, if they haven't responded after about 15 minutes, please call the relevant datacentre if urgent.
	# Log in as your normal user on the console.		# Log in as your normal user on the console.
	# ''su'' to root.		# ''su'' to root.
	# Ensure that all domUs are starting up correctly by examining ''xm list'' and possibly ''xm console''.		# Ensure that all domUs are starting up correctly by examining ''xm list'' and possibly ''xm console'' (Xen), or ''vzlist'' and ''vzctl enter <ID>'' (OpenVZ).
	# Send an email '''only to affected customers''' with the title ''GigaTux - Unscheduled Outage'' to customers. There should be a template in the ''Templates'' folder in the webmail. A list of affected customers can be displayed by following the link at the [[Main Page]].		# Send an email '''only to affected customers''' with the title ''GigaTux - Unscheduled Outage'' to customers. There should be a template in the ''Templates'' folder in the webmail. A list of affected customers can be displayed by following the link at the [[Main Page]].
	# Text/ring Marc Warne again to let him know if the server is up and running again.		# Text/ring Marc Warne again to let him know if the server is up and running again.

Cocodude at 15:31, 9 November 2010

2010-11-09T15:31:40Z

← Older revision		Revision as of 15:31, 9 November 2010
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	# Log in as your normal user on the console.		# Log in as your normal user on the console.
	# ''su'' to root.		# ''su'' to root.
	# Ensure that all domUs are starting up correctly by examining ''xm list'' and possibly ''xm console''~~. Correlate this list with the currently active [[Customers]]~~.		# Ensure that all domUs are starting up correctly by examining ''xm list'' and possibly ''xm console''.
	# Send an email '''only to affected customers''' with the title ''GigaTux - Unscheduled Outage'' to customers. There should be a template in the ''Templates'' folder in the webmail.		# Send an email '''only to affected customers''' with the title ''GigaTux - Unscheduled Outage'' to customers. There should be a template in the ''Templates'' folder in the webmail. A list of affected customers can be displayed by following the link at the [[Main Page]].
	# Text/ring Marc Warne again to let him know if the server is up and running again.		# Text/ring Marc Warne again to let him know if the server is up and running again.

Cocodude at 13:35, 28 April 2009

2009-04-28T13:35:04Z

← Older revision		Revision as of 13:35, 28 April 2009
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	# Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue.		# Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue.
	# Go to the [[https://myservers.rapidswitch.com/ Rapidswitch Control Panel]]		# Go to the [https://myservers.rapidswitch.com/ Rapidswitch Control Panel]
	# Go to the relevant server, select ''Power Cycle'' and you should be presented with:		# Go to the relevant server, select ''Power Cycle'' and you should be presented with:
	#:[[Image:Myservers-powercycle.PNG]]		#:[[Image:Myservers-powercycle.PNG]]

Cocodude at 13:34, 28 April 2009

2009-04-28T13:34:54Z

← Older revision		Revision as of 13:34, 28 April 2009
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	# Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue.		# Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue.
	# Go to the [[Rapidswitch Control Panel]]		# Go to the [[https://myservers.rapidswitch.com/ Rapidswitch Control Panel]]
	# Go to the relevant server, select ''Power Cycle'' and you should be presented with:		# Go to the relevant server, select ''Power Cycle'' and you should be presented with:
	#:[[Image:Myservers-powercycle.PNG]]		#:[[Image:Myservers-powercycle.PNG]]

Cocodude: Created page with 'So, you need to reset the physical server? That's a shame. # Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue. # Go to the ...'

2009-04-28T13:34:39Z

Created page with 'So, you need to reset the physical server? That's a shame. # Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue. # Go to the ...'

New page

So, you need to reset the physical server? That's a shame.

# Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue.
# Go to the [[Rapidswitch Control Panel]]
# Go to the relevant server, select ''Power Cycle'' and you should be presented with:
#:[[Image:Myservers-powercycle.PNG]]
# Click ''Request Power Cycle'' if you believe there's nothing else you can do.
# Keep an eye on the KVM session to ensure it boots up correctly. It make take up to 30 minutes for the request to be carried out.
# Log in as your normal user on the console.
# ''su'' to root.
# Ensure that all domUs are starting up correctly by examining ''xm list'' and possibly ''xm console''. Correlate this list with the currently active [[Customers]].
# Send an email '''only to affected customers''' with the title ''GigaTux - Unscheduled Outage'' to customers. There should be a template in the ''Templates'' folder in the webmail.
# Text/ring Marc Warne again to let him know if the server is up and running again.