Verifying and charging payment - Revision history

Cocodude at 13:29, 27 March 2012

2012-03-27T13:29:56Z

@@ Line 1: / Line 1: @@
-Customers can pay by PayPal or Google Checkout. Generally, PayPal orders are legitimate and once the payment email from PayPal is received, you can go ahead making the VPS.
+=Anti-Fraud=
-However, Google Checkout is a bit different. Hopefully sometime after the initial sale email, you will receive an email receipt for payment from Google. This will have a title something like ''Purchase Receipt for Order #306214754979201''. When you receive this initial email, '''it does not mean that the payment has been successful''' as very often the customer goes through a validation check from Google.
+There are some anti-fraud measures in place in WHMCS which detect the majority of fraudulent orders.
 # Click on the link to [https://checkout.google.com/ Google Checkout] within the email you receive and log in.
 # If the status of the order reads something like ''Validating customer'', wait until this process is complete. Keep checking this order periodically.
-==Payment taken by Google==
+===Payment taken by Google===
 If the order passes verification checks, ensure that it is charged. Then, click ''Ship'' and enter dummy shipping details. At this point, you can progress to [[Creating the customer account]].
-==Payment rejected by Google==
+===Payment rejected by Google===
 You may receive a further email from Google saying that the customer could not be validated. This is often a synonym for ''This is a fraudulent'' order, and you can confirm this by clicking on the link and reading what Google really says about this order:

Cocodude at 16:58, 29 November 2010

2010-11-29T16:58:06Z

← Older revision		Revision as of 16:58, 29 November 2010
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	Hopefully sometime after the initial sale email, you will receive an email receipt for payment from Google. This will have a title something like ''Purchase Receipt for Order #306214754979201''. When you receive this initial email, '''it does not mean that the payment has been successful''' as very often the customer goes through a validation check from Google.		Customers can pay by PayPal or Google Checkout. Generally, PayPal orders are legitimate and once the payment email from PayPal is received, you can go ahead making the VPS.

			However, Google Checkout is a bit different. Hopefully sometime after the initial sale email, you will receive an email receipt for payment from Google. This will have a title something like ''Purchase Receipt for Order #306214754979201''. When you receive this initial email, '''it does not mean that the payment has been successful''' as very often the customer goes through a validation check from Google.

	# Click on the link to [https://checkout.google.com/ Google Checkout] within the email you receive and log in.		# Click on the link to [https://checkout.google.com/ Google Checkout] within the email you receive and log in.
Line 24:		Line 26:
	If you see this, send an email to the buyer using the ''GigaTux - Payment Issues'' template as a basis.		If you see this, send an email to the buyer using the ''GigaTux - Payment Issues'' template as a basis.

	* Never accuse the ~~purchases~~ of fraud.		* Never accuse the purchaser of fraud.
	* Do not create the VPS until initial payment is received.		* Do not create the VPS until initial payment is received.

Cocodude: Created page with 'Hopefully sometime after the initial sale email, you will receive an email receipt for payment from Google. This will have a title something like ''Purchase Receipt for Order #30...'

2009-04-29T14:16:25Z

Created page with 'Hopefully sometime after the initial sale email, you will receive an email receipt for payment from Google. This will have a title something like ''Purchase Receipt for Order #30...'

New page

Hopefully sometime after the initial sale email, you will receive an email receipt for payment from Google. This will have a title something like ''Purchase Receipt for Order #306214754979201''. When you receive this initial email, '''it does not mean that the payment has been successful''' as very often the customer goes through a validation check from Google.

# Click on the link to [https://checkout.google.com/ Google Checkout] within the email you receive and log in.
# If the status of the order reads something like ''Validating customer'', wait until this process is complete. Keep checking this order periodically.

==Payment taken by Google==

If the order passes verification checks, ensure that it is charged. Then, click ''Ship'' and enter dummy shipping details. At this point, you can progress to [[Creating the customer account]].

==Payment rejected by Google==

You may receive a further email from Google saying that the customer could not be validated. This is often a synonym for ''This is a fraudulent'' order, and you can confirm this by clicking on the link and reading what Google really says about this order:

<table width="100%" border="0" cellpadding="3" cellspacing="0" bgcolor="#BBD0F9" class="buttonbarcolor"><tr><td><b><font size="+0">Order history</font></b></td></tr></table>
<table width="100%" cellpadding="2" cellspacing="0" bgcolor="#ffffff"><tr><td><table width="100%" border="0" cellpadding="2" cellspacing="0" bgcolor="#ffffff"> <tr valign="top" class="lineitem"><td width="10%" nowrap style="vertical-align: middle;">13 Apr
    03:55</td>
<td nowrap style="vertical-align: middle;">Order cancelled</td>
<td>For your protection, Google cancelled this order. The transaction was considered fraudulent.</td></tr> <tr valign="top" class="lineitem"><td width="10%" nowrap style="vertical-align: middle;">13 Apr
    01:54</td>

<td nowrap style="vertical-align: middle;">Order received</td>
<td>You received a new order. Google has sent the customer an order confirmation email.</td></tr></table></td></tr></table>

If you see this, send an email to the buyer using the ''GigaTux - Payment Issues'' template as a basis.

* Never accuse the purchases of fraud.
* Do not create the VPS until initial payment is received.