Verifying and charging payment

Customers can pay by PayPal or Google Checkout. Generally, PayPal orders are legitimate and once the payment email from PayPal is received, you can go ahead making the VPS.

However, Google Checkout is a bit different. Hopefully sometime after the initial sale email, you will receive an email receipt for payment from Google. This will have a title something like Purchase Receipt for Order #306214754979201. When you receive this initial email, it does not mean that the payment has been successful as very often the customer goes through a validation check from Google.

1. Click on the link to Google Checkout within the email you receive and log in.
2. If the status of the order reads something like Validating customer, wait until this process is complete. Keep checking this order periodically.

Payment taken by Google

If the order passes verification checks, ensure that it is charged. Then, click Ship and enter dummy shipping details. At this point, you can progress to Creating the customer account.

Payment rejected by Google

You may receive a further email from Google saying that the customer could not be validated. This is often a synonym for This is a fraudulent order, and you can confirm this by clicking on the link and reading what Google really says about this order:

Order history

13 Apr     03:55 Order cancelled For your protection, Google cancelled this order. The transaction was considered fraudulent. 13 Apr     01:54 Order received You received a new order. Google has sent the customer an order confirmation email.

If you see this, send an email to the buyer using the GigaTux - Payment Issues template as a basis.

• Never accuse the purchaser of fraud.
• Do not create the VPS until initial payment is received.