Resetting a non-IPMI physical server: Difference between revisions

Revision as of 15:31, 9 November 2010

So, you need to reset the physical server? That's a shame.

Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue.
Go to the Rapidswitch Control Panel
Go to the relevant server, select Power Cycle and you should be presented with:
Click Request Power Cycle if you believe there's nothing else you can do.
Keep an eye on the KVM session to ensure it boots up correctly. It make take up to 30 minutes for the request to be carried out.
Log in as your normal user on the console.
su to root.
Ensure that all domUs are starting up correctly by examining xm list and possibly xm console.
Send an email only to affected customers with the title GigaTux - Unscheduled Outage to customers. There should be a template in the Templates folder in the webmail. A list of affected customers can be displayed by following the link at the Main Page.
Text/ring Marc Warne again to let him know if the server is up and running again.

@@ Line 9: / Line 9: @@
 # Log in as your normal user on the console.
 # ''su'' to root.
-# Ensure that all domUs are starting up correctly by examining ''xm list'' and possibly ''xm console''. Correlate this list with the currently active [[Customers]].
+# Ensure that all domUs are starting up correctly by examining ''xm list'' and possibly ''xm console''.
-# Send an email '''only to affected customers''' with the title ''GigaTux - Unscheduled Outage'' to customers. There should be a template in the ''Templates'' folder in the webmail.
+# Send an email '''only to affected customers''' with the title ''GigaTux - Unscheduled Outage'' to customers. There should be a template in the ''Templates'' folder in the webmail. A list of affected customers can be displayed by following the link at the [[Main Page]].
 # Text/ring Marc Warne again to let him know if the server is up and running again.