Abuse Reports
You get an email detailing information of an abuse report sent that needs to be responded within 24 hours.
These are usually generated for the following reasons:
- A few of our customers send out mass mailings to people who have double opted in to receive them. The abuse reports often are raised because some of these user accounts are turned into automatic triggers of abuse reports.
- Media associations (e.g. MPAA affiliates) report torrent uploads from the tor node at 78.129.201.189.
The main report can be seen in the Rapidswitch Control Panel under My Tickets -> Abuse:
You will need to do the following determine the IP address that this abuse relates to. This will be at the top of the abuse message in the control panel.
The IP address is 78.129.201.189
- Create a very terse reply in the Rapidswitch Control Panel, with a response type of 'Problem has been resolved'. This response can simply be 'tor' if you like.
The IP address is anything else
- Send an email the applicable user, using the GigaTux - Abuse Report template. This can be found in the Templates folder of the [email protected] webmail account.
- Attempt to follow this up after 48 hours if no response is received.
- When you receive a response, create a response in the Rapidswitch Control Panel, with a response type of Problem has been resolved. The text of this response should detail read
The customer that hosts this server partition has forwarded the following details relating to this report: (suitable contents of email or signup details)