Resetting a non-IPMI physical server
So, you need to reset the physical server? That's a shame.
- Try and text/ring Marc Warne if possible. If there is no response to a text within 5 minutes, continue.
- Go to the relevant colo provider control panel as per Servers.
- The instructions will vary dependent on the control panel interface, but here are instructions for the Rapidswitch MyServers interface:
- Go to the relevant server, select Power Cycle and you should be presented with:
- Click Request Power Cycle if you believe there's nothing else you can do.
- Keep an eye on the KVM session to ensure it boots up correctly. It make take up to 30 minutes for the request to be carried out. However, if they haven't responded after about 15 minutes, please call the relevant datacentre if urgent.
- Log in as your normal user on the console.
- su to root.
- Ensure that all domUs are starting up correctly by examining xm list and possibly xm console (Xen), or vzlist and vzctl enter <ID> (OpenVZ).
- Send an email only to affected customers with the title GigaTux - Unscheduled Outage to customers. There should be a template in the Templates folder in the webmail. A list of affected customers can be displayed by following the link at the Main Page.
- Text/ring Marc Warne again to let him know if the server is up and running again.
