Packet loss

If a user sees packet loss, we need to check whether it could be a data transfer spike on the physical server, or another network issue.

Check the server

We have installed ntop on node00004 only at present for testing. ntop runs on port 3001, so, for example, access it at https://node00004.gigatux.com:3001/ for node00004.

Contact the datacentre

Ask the client for an mtr trace in both directions for at least 1,000 iterations, and then send this information to the datacentre.