Predefined Replies

A list of all the predefined replies available on WHMCS, along with a snippet of the actual email

Abuse

Account suspended: Reseller customer's account

Dear customer, Unfortunately, we have been forced to suspend one of your customer's web hosting accounts because of inappropriate activity. You may...

Account suspended: Reseller customer's account 2

Dear customer, The account that was performing inappropriate activity was recently unsuspended by you or one of your sub-resellers. Unfortunatel...

Account suspended: Shared hosting: Spam

Dear customer, Unfortunately, we have been forced to suspend your web hosting account because we noticed that it was being used to send spam. This ...

Account suspended: VPS abuse

Dear customer, Because we did not receive a reply to this ticket within the timeframe specified, we have been forced to suspend your VPS. Please...

Assisting a Botnet - Reply within 24 hours

Dear customer, You must reply to this email within 24 hours otherwise your servuce will be suspended. We have been notified by our datacentre op...

Content on website inappropriate

Dear customer, We have been informed that some of the content hosted on your service with use is inappropriate and have received a complaint. You a...

Defaced site

Dear customer, Unfortunately, we have noticed that at least one service you have with us has been defaced. This means that a hacker has been able t...

Hacked account - cleanup snippet

Ideally, as this account has been compromised, you should set up a totally new and manually copy across any data, e.g. text from blog postings, withou...

Immediate Suspension - Fraudulent Sites

Dear customer, Unfortunately, we have been forced to immediately suspend your VPS because we have been informed that it is hosting a website spoofi...

Official request to shut down site - Will be terminated in 24 hours

PLEASE READ THIS EMAIL IN FULL Dear customer, We have received an official request from a recognised trade body / law enforcement body to sh...

Spam - Reply within 24 hours

Dear customer, You must reply to this email within 24 hours otherwise your service with us will be suspended. We have been notified by our datac...

Suspicious Scripts Found - More Information Required / Deleted

Dear customer, We have noticed that your account has uploaded and possibly run some scripts on our shared hosting server. These look very suspiciou...

Vandalism - Reply within 24 hours

Dear customer, You must reply to this email within 24 hours otherwise your VPS will be suspended. We have been notified by our datacentre operat...

We have altered data - Fraudulent Sites

Dear customer, Unfortunately, we have been forced to change some data within your service because we have been informed that it is hosting a websit...

Web hosting service used abnormally (e.g. proxies)

Dear customer, It appears as though your web hosting account with us is being used for purposes that go beyond that of a normal web host. We all...

Acquisitions

GenVPS: Moving Date

Dear GenVPS customer, Following on from our previous email, we will be moving your VPS service across to our new server hosted at GigaTux shortly. ...

Rewindhost: Moving Data from Mustang

Dear valued customer, As you have heard, GigaTux recently acquired Rewindhost. The acquisition mean that we will be migrating your web hosting acco...

Rewindhost: Moving Date (shared)

Dear valued customer, We are pleased to announce the expansion of Rewindhost via our acquisition by GigaTux. Our service plans were molded around t...

Shared hosting moved successfully

Dear customer, We are happy to announce that we have moved your hosting account successfully and is now running on its new node. All credentials...

Surmounted.NET: Moving Date (shared)

Dear valued customer, As you have heard, GigaTux recently acquired Surmounted.NET. Although the price and service specifications will remain the sa...

Surmounted.NET: Moving Date (VPS)

Dear valued customer, As you have heard, GigaTux recently acquired Surmounted.NET. Although the price and service specifications will remain the sa...

Surmounted.NET: VPS Moved Successfully

Dear customer, We are happy to announce that we have moved your VPS successfully and is now running on its new node. The new control panel we us...

York PA / The Rock Host: Moving Date

Dear valued customer, As you have heard, GigaTux recently acquired York PA Hosting and The Rock Host. Although the price and service specifications...

Billing

BACS Payment Not Received

Dear customer, You currently have your preferred billing method set to Bank Transfer. Unfortunately, we have not received your latest payment for y...

BACS Payment Not Received 2

Dear customer, Our systems recently attempted to suspend your service because we have not received a payment for you to cover your previous invoice...

BACS Payment Not Received 3

Dear customer, We have been forced to suspend your account due to non payment. Please note that it will be terminated (i.e. removed) within 3 days ...

Chargeback Received

Dear customer, We have received a chargeback for a service we provided to you. We are thus about to suspend all services with you on the assumption...

Existing Subscription (GigaTux)

Hi, You have a subscription with GigaTux, and your latest payment was made today. Unfortunately, the subscription does not automatically mark invoi...

Existing Subscription (Surmounted)

Hi, From our records, it looks like your last payment for Surmounted.NET services went through the old Surmounted.NET billing system. You either ma...

Existing Subscription (York PA)

Hi, You have a subscription with The Rock Host / York PA Hosting, and your latest payment was made today. Unfortunately, the subscription does not ...

Existing Subscription 2 (GigaTux)

Hi, Your latest payment went through again on the old billing system so we needed to make a manual payment here. It is extremely important that ...

Subscription at Old Billing Panel

Hi, You have a subscription with Vixile, and your latest payment was made today. Unfortunately, the subscription was active against the old billing...

Cancellations

Cancellation Request Received

Dear CUSTOMER, We're very sorry to hear that you wish to leave GigaTux. If you don't mind, could you please let us know why you are leaving and ...

Custom Installation

Your cPanel Install has been completed

Dear customer, -------------------------------------- How to Login for Your First Time -------------------------------------- Overview When you...

Domains

Domain in Redemption Period

Dear customer, Unfortunately, the renewal of your domain could not be completed as it is in what is known as a redemption period. This means that t...

EPP Code Sent

Dear customer, Thank you for your domain purchase. We are using a new domain registrar now so need to transfer your domain across to our new provid...

Registration requested but already registered

Dear customer, You recently requested that we register a domain name on your behalf. This domain name is already registered, so if it is yours, we ...

Renewal (New Domain Registrar) - Confirmation Email

Hello, Thank you for your domain purchase. We are using a new domain registrar now so need to transfer your domain across to our new provider. Than...

Transfer Failed: Did not click link in email

Hi, Unfortunately, the domain transfer and renewal failed because you did not click the authorisation link in the email that was sent to you a few ...

Promotion

Djangofriendly Delete

Hello, I hope you are enjoying your VPS with us! In order to help with the promotion of GigaTux, would you be able to go to http://djangofriendl...

No response - 7 day warning Delete

Hello, Unfortunately, we did not receive a response from you about you hopefully helping us out with a review of GigaTux, or even letting us know h...

No response - Reviewed before - Reminder Delete

Hello, Unfortunately, we did not receive a response from you about you hopefully helping us out with a review of GigaTux as per our most recent res...

No Response - Suspend Delete

Hello, Unfortunately, we still have not received a response from you about you hopefully helping us out with a review of GigaTux, or even letting u...

No Response - Terminate Delete

Hello, We still have not received a response from you about you hopefully helping us out with a review of GigaTux even after suspending your servic...

Review - WHT Delete

Hi, A bit of a longer review this time is required I'm afraid. There's a site at http://www.webhostingtalk.com/ that allows reviews of VPS provi...

Sales

Clarification of Client Details

Dear customer, Thank you for your recent order with GigaTux (or its associate companies Vixile and PositiveVPS). We have been performing some ad...

Client Details Validated Successfully

Dear customer, Thank you very much for your response. We will be processing your order shortly. We do get a lot of fraudulent orders so we hope ...

Domain Ordered on its own

Dear customer, Thank you for your recent order. We noticed that you purchased a domain name without any other services from us. Most clients ord...

Existing customer order marked as fraud

Dear customer, We noticed that you placed a new order with us. The system marks orders as fraud where the address is not recognised, but as this is...

New order - Looks find apart from GeoFilter detection

Dear customer, Thank you for your recent order. Our systems marked it as fraud because they could not recognise your address. Can you please con...

Order Cancelled - No Response

Dear customer, Unfortunately, we did not receive a response to our previous request so we have been forced to cancel your order. Please let us k...

Software License - Awaiting activation request

Dear customer, You selected a third party software license as part of your package. Please let us know when you are ready for us to purchase thi...

Technical

Dedicated IP Now Configured

Dear customer, We have now set up a dedicated IP address for your shared hosting service. Your primary domain name's IP address is now: x.x.x.x...

Duplicate Issue Raised

Dear customer, We noticed that this issue was opened which is a duplicate of another issue you have recently raised with us. Please note that op...

High CPU Usage Detected

Dear customer, Upon routinely checking VPS usage, we noticed that your VPS was using a lot of CPU on a constant basis. We email users on occasion t...

IP address added

Hi, We have now added the following IP address(es) to your service with us: Please note that you will need to turn your VPS off and then on ...

Softaculous Software Security Notice

Dear customer, We have been informed that software that you use on your web hosting account (installed by Softaculous) need to be updated for secur...

SPF records howto

Hi, I recommend you generate SPF records which will decreasing spoofing incidents of any emails sent from your domain. The tool we use is at htt...

Too low on memory

Dear customer, Upon a routine performance check, we noticed that your VPS is thrashing the hard disks available to it. Upon further investigation, ...

Varnish Cache: Overview

Hello, We employ a cache on the web hosting server you use called Varnish. This helps us serve web pages very quickly and helps reduce load on our ...

VPS CPU usage - Using Ubuntu on 2.6 kernel

Dear customer, Upon a routine check of VPS resource usage, we noticed that your VPS is using 100% CPU. We would also like to confirm with you wheth...

VPS CPU usage - Using Ubuntu on 2.6 kernel (2)

Dear customer, We would like to upgrade the kernel on your VPS but we have not had a response from you. We will be doing this within the next fe...

Windows VPS Installed

Hi, We have now installed Windows Server 2008 Standard for you. Please note that the main Administrator password is set to 'gigatux'. There are ...