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== Common problems == | == Common problems == | ||
===Administration=== | |||
* [[Abuse Reports]] | * [[Abuse Reports]] | ||
* [[Predefined Replies]] - Preset email replies to common issues | |||
===Physical Servers=== | |||
* [[RAID Fail Events]] | * [[RAID Fail Events]] | ||
===VPS=== | |||
* [[Users cannot start/stop a VPS]] - (inc. SSL/Curl errors in DTC) | * [[Users cannot start/stop a VPS]] - (inc. SSL/Curl errors in DTC) | ||
* [[OS images become unavailable]] | * [[OS images become unavailable]] | ||
* [[Physical console]] | * [[Physical console]] | ||
* [[Packet loss]] | * [[Packet loss]] | ||
===cPanel=== | |||
* [[Webhosting page flushing does not work]] | |||
* [[High MySQL load]] | |||
===Miscellaneous=== | |||
* [[High Load on Cassandra]] | |||
== Major issues == | == Major issues == | ||
Revision as of 09:19, 29 October 2012
About GigaTux
New customers
- Sale without payment
- Verifying and charging payment
- Creating the customer account
- Creating the VPS - N.B. Do this after creating the customer account
- Testing and Confirming the VPS
- Windows VPS
Common problems
Administration
- Abuse Reports
- Predefined Replies - Preset email replies to common issues
Physical Servers
VPS
- Users cannot start/stop a VPS - (inc. SSL/Curl errors in DTC)
- OS images become unavailable
- Physical console
- Packet loss
cPanel
Miscellaneous
Major issues
- Server is not responding - a general guide for how to handle this
- Cassandra (domU) is not responding as expected
- Non-IPMI (node00001, node00002, node00004) nodes are not responding as expected
- IPMI commands
- Bandwidth Spikes
Free custom configuration for customers
- Installation of a VNC server
- Change of domU kernel
- Install of 32-bit CentOS
- PositiveVPS client move to quicker hard disk
- Installation of cPanel
- Reverse DNS
- Backups
- Custom Partitioning
Common questions customers have
Miscellaneous
- IPMI commands
- Resetting a non-IPMI physical server
- Payment URL
- Live help system
- Configuring a new NFS server
- DNS servers
- Policy on Illegal Content
- Blocking SMTP connections
Useful links
- List of customers for each DTC node Username: gigatux, Password: o7jJtiRQ