Main Page

About GigaTux

• Companies
• Service Overview
• Servers
• People

New customers

• Sale without payment
• Verifying and charging payment
• Creating the customer account
• Creating the VPS - N.B. Do this after creating the customer account
• Testing and Confirming the VPS
• Windows VPS

Common problems

Administration

• Abuse Reports and Policies
• Predefined Replies - Preset email replies to common issues

Physical Servers

• RAID Fail Events
• ATA Errors

VPS

• Users cannot start/stop a VPS - (inc. SSL/Curl errors in DTC)
• OS images become unavailable
• Physical console
• Packet loss
• High disk load
• User cannot connect to VNC

cPanel

• Webhosting page flushing does not work
• High MySQL load
• PHP 5.3 is required

Miscellaneous

• High Load on Cassandra

Major issues

• Server is not responding - a general guide for how to handle this
• Cassandra (domU) is not responding as expected
• Non-IPMI nodes are not responding as expected
• IPMI commands
• Bandwidth Spikes

Free custom configuration for customers

• Installation of a VNC server
• Change of domU kernel
• Install of 32-bit CentOS
• Installation of cPanel
• Reverse DNS
• Backups
• Custom Partitioning
• Multiple Subnets

Common questions customers have

• yum attempts to install 64-bit software in a 32-bit userspace
• cPanel SSH access

Miscellaneous

• IPMI commands
• Resetting a non-IPMI physical server
• Live help system
• Configuring a new NFS server
• DNS servers
• Policy on Illegal Content
• Blocking SMTP connections
• Suspending a VPS
• SSL certificate expiries

Useful links

• List of customers for each DTC node Username: gigatux, Password: o7jJtiRQ