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* [[Companies]] | * [[Companies]] | ||
* [[Service Overview]] | * [[Service Overview]] | ||
* [[Servers]] | * [[Servers]] and [[Outstanding tasks to do on reboot]] | ||
* [[IP Ranges]] | |||
* [[People]] | * [[People]] | ||
* Rack and network setup in [[Coventry]] | |||
== New customers == | == New customers == | ||
| Line 14: | Line 16: | ||
== Common problems == | == Common problems == | ||
* [[Generic How To Handle Issues Page]] | |||
===Administration=== | ===Administration=== | ||
* [[Abuse Reports]] | * [[Abuse Reports]] and Policies | ||
* [[Predefined Replies]] - Preset email replies to common issues | * [[Predefined Replies]] - Preset email replies to common issues | ||
| Line 23: | Line 27: | ||
* [[RAID Fail Events]] | * [[RAID Fail Events]] | ||
* [[ATA Errors]] | |||
===VPS=== | ===VPS=== | ||
| Line 31: | Line 36: | ||
* [[Packet loss]] | * [[Packet loss]] | ||
* [[High disk load]] | * [[High disk load]] | ||
* [[User cannot connect to VNC]] | |||
* [[Resetting WHM Root Password]] | |||
* [[IP address is not routed correctly]] | |||
* [[Reset Windows password]] | |||
* [[Common distribution networking setup]] | |||
* [[IPv6 configuration]] | |||
* [[IPv6 ranges in use]] | |||
* [[Additional IP addresses]] on OpenNebula | |||
===cPanel=== | ===cPanel=== | ||
* [[cPanel backups]] | |||
* [[Webhosting page flushing does not work]] | * [[Webhosting page flushing does not work]] | ||
* [[High MySQL load]] | * [[High MySQL load]] | ||
* [[PHP 5.3 is required]] | |||
* [[User attacking sites outbound]] | |||
* [[Mail being held]] | |||
* [[Master Reseller settings]] | |||
* [[HANG notifications]] | |||
* [[503 errors]] | |||
===Miscellaneous=== | ===Miscellaneous=== | ||
* [[High Load on Cassandra]] | * [[High Load on Cassandra]] | ||
* [[Lost TTY on long running process]] | |||
* [[Mail blacklists]] | |||
== Major issues == | == Major issues == | ||
* [[Server is not responding]] - a general guide for how to handle this | * [[Server is not responding]] - a general guide for how to handle this | ||
* [[Cassandra (domU) is not responding as expected]] | * [[Cassandra (domU) is not responding as expected]] | ||
* [[Non-IPMI | * [[Non-IPMI nodes are not responding as expected]] | ||
* [[IPMI commands]] | * [[IPMI commands]] | ||
* [[Bandwidth Spikes]] | * [[Bandwidth Spikes]] | ||
| Line 56: | Line 78: | ||
* [[Backups]] | * [[Backups]] | ||
* [[Custom Partitioning]] | * [[Custom Partitioning]] | ||
* [[Multiple Subnets]] | |||
* [[Adding, removing or changing IP addresses]] | |||
* [[Arch Linux network configuration]] | |||
* [[KBX & Asterix]] | |||
== Common questions customers have == | == Common questions customers have == | ||
| Line 62: | Line 88: | ||
== Miscellaneous == | == Miscellaneous == | ||
* [[Backfw]] | |||
* [[Blocking SMTP connections]] | |||
* [[DNS servers]] | |||
* [[Configuring a new NFS server]] | |||
* [[GigaTux Debian repository]] | |||
* [[Home network]] | |||
* [[IPMI commands]] | * [[IPMI commands]] | ||
* [[ | * [[IPv6 Settings]] | ||
* [[ | * [[Known IP blacklistings]] | ||
* [[Live help system]] | * [[Live help system]] | ||
* [[Policy on Illegal Content]] | * [[Policy on Illegal Content]] | ||
* [[ | * [[Resetting a non-IPMI physical server]] | ||
* [[Suspending a VPS]] | |||
* [[SSD caching]] | |||
* [[SSL certificate expiries]] | |||
== New server setup == | |||
* [[Shared storage]] | |||
* [[OpenNebula]] | |||
* [[Virtual media via IPMI]] | |||
* [[Wiping a terminated server]] | |||
== Marc's to do list == | |||
* [[node00004 to do]] | |||
== Useful links == | == Useful links == | ||
* [https://www.gigatux.com/admin/list_vps_emails.php List of customers for each DTC node] Username: '''gigatux''', Password: '''o7jJtiRQ''' | * [https://www.gigatux.com/admin/list_vps_emails.php List of customers for each DTC node] Username: '''gigatux''', Password: '''o7jJtiRQ''' | ||
== Twofo == | |||
* [[Updating twofo b2evolution]] | |||
* [[Restoring the theme after a b2evolution update]] | |||
Latest revision as of 17:28, 31 January 2025
About GigaTux
- Companies
- Service Overview
- Servers and Outstanding tasks to do on reboot
- IP Ranges
- People
- Rack and network setup in Coventry
New customers
- Sale without payment
- Verifying and charging payment
- Creating the customer account
- Creating the VPS - N.B. Do this after creating the customer account
- Testing and Confirming the VPS
- Windows VPS
Common problems
Administration
- Abuse Reports and Policies
- Predefined Replies - Preset email replies to common issues
Physical Servers
VPS
- Users cannot start/stop a VPS - (inc. SSL/Curl errors in DTC)
- OS images become unavailable
- Physical console
- Packet loss
- High disk load
- User cannot connect to VNC
- Resetting WHM Root Password
- IP address is not routed correctly
- Reset Windows password
- Common distribution networking setup
- IPv6 configuration
- IPv6 ranges in use
- Additional IP addresses on OpenNebula
cPanel
- cPanel backups
- Webhosting page flushing does not work
- High MySQL load
- PHP 5.3 is required
- User attacking sites outbound
- Mail being held
- Master Reseller settings
- HANG notifications
- 503 errors
Miscellaneous
Major issues
- Server is not responding - a general guide for how to handle this
- Cassandra (domU) is not responding as expected
- Non-IPMI nodes are not responding as expected
- IPMI commands
- Bandwidth Spikes
Free custom configuration for customers
- Installation of a VNC server
- Change of domU kernel
- Install of 32-bit CentOS
- Installation of cPanel
- Reverse DNS
- Backups
- Custom Partitioning
- Multiple Subnets
- Adding, removing or changing IP addresses
- Arch Linux network configuration
- KBX & Asterix
Common questions customers have
Miscellaneous
- Backfw
- Blocking SMTP connections
- DNS servers
- Configuring a new NFS server
- GigaTux Debian repository
- Home network
- IPMI commands
- IPv6 Settings
- Known IP blacklistings
- Live help system
- Policy on Illegal Content
- Resetting a non-IPMI physical server
- Suspending a VPS
- SSD caching
- SSL certificate expiries
New server setup
Marc's to do list
Useful links
- List of customers for each DTC node Username: gigatux, Password: o7jJtiRQ