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* [[Companies]] | * [[Companies]] | ||
* [[Service Overview]] | * [[Service Overview]] | ||
* [[Servers]] | * [[Servers]] and [[Outstanding tasks to do on reboot]] | ||
* [[IP Ranges]] | * [[IP Ranges]] | ||
* [[People]] | * [[People]] | ||
Revision as of 18:45, 1 March 2023
About GigaTux
- Companies
- Service Overview
- Servers and Outstanding tasks to do on reboot
- IP Ranges
- People
- Rack and network setup in Coventry
New customers
- Sale without payment
- Verifying and charging payment
- Creating the customer account
- Creating the VPS - N.B. Do this after creating the customer account
- Testing and Confirming the VPS
- Windows VPS
Common problems
Administration
- Abuse Reports and Policies
- Predefined Replies - Preset email replies to common issues
Physical Servers
VPS
- Users cannot start/stop a VPS - (inc. SSL/Curl errors in DTC)
- OS images become unavailable
- Physical console
- Packet loss
- High disk load
- User cannot connect to VNC
- Resetting WHM Root Password
- IP address is not routed correctly
- Reset Windows password
- Common distribution networking setup
- IPv6 configuration
- Additional IP addresses on OpenNebula
cPanel
- cPanel backups
- Webhosting page flushing does not work
- High MySQL load
- PHP 5.3 is required
- User attacking sites outbound
- Mail being held
- Master Reseller settings
- HANG notifications
- 503 errors
Miscellaneous
Major issues
- Server is not responding - a general guide for how to handle this
- Cassandra (domU) is not responding as expected
- Non-IPMI nodes are not responding as expected
- IPMI commands
- Bandwidth Spikes
Free custom configuration for customers
- Installation of a VNC server
- Change of domU kernel
- Install of 32-bit CentOS
- Installation of cPanel
- Reverse DNS
- Backups
- Custom Partitioning
- Multiple Subnets
- Adding, removing or changing IP addresses
- Arch Linux network configuration
- KBX & Asterix
Common questions customers have
Miscellaneous
- Backfw
- Blocking SMTP connections
- DNS servers
- Configuring a new NFS server
- GigaTux Debian repository
- Home network
- IPMI commands
- IPv6 Settings
- Known IP blacklistings
- Live help system
- Policy on Illegal Content
- Resetting a non-IPMI physical server
- Suspending a VPS
- SSD caching
- SSL certificate expiries
New server setup
Marc's to do list
Useful links
- List of customers for each DTC node Username: gigatux, Password: o7jJtiRQ