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* [[Adding, removing or changing IP addresses]] | * [[Adding, removing or changing IP addresses]] | ||
* [[Arch Linux network configuration]] | * [[Arch Linux network configuration]] | ||
* [[KBX/Asterix]] | |||
== Common questions customers have == | == Common questions customers have == | ||
Revision as of 14:27, 5 January 2016
About GigaTux
New customers
- Sale without payment
- Verifying and charging payment
- Creating the customer account
- Creating the VPS - N.B. Do this after creating the customer account
- Testing and Confirming the VPS
- Windows VPS
Common problems
Administration
- Abuse Reports and Policies
- Predefined Replies - Preset email replies to common issues
Physical Servers
VPS
- Users cannot start/stop a VPS - (inc. SSL/Curl errors in DTC)
- OS images become unavailable
- Physical console
- Packet loss
- High disk load
- User cannot connect to VNC
- Resetting WHM Root Password
- IP address is not routed correctly
cPanel
- Webhosting page flushing does not work
- High MySQL load
- PHP 5.3 is required
- User attacking sites outbound
Miscellaneous
Major issues
- Server is not responding - a general guide for how to handle this
- Cassandra (domU) is not responding as expected
- Non-IPMI nodes are not responding as expected
- IPMI commands
- Bandwidth Spikes
Free custom configuration for customers
- Installation of a VNC server
- Change of domU kernel
- Install of 32-bit CentOS
- Installation of cPanel
- Reverse DNS
- Backups
- Custom Partitioning
- Multiple Subnets
- Adding, removing or changing IP addresses
- Arch Linux network configuration
- KBX/Asterix
Common questions customers have
Miscellaneous
- IPMI commands
- Resetting a non-IPMI physical server
- Live help system
- Configuring a new NFS server
- DNS servers
- Policy on Illegal Content
- Blocking SMTP connections
- Suspending a VPS
- SSL certificate expiries
- SSD caching
- Known IP blacklistings
- GigaTux Debian repository
New server setup
Marc's to do list
Useful links
- List of customers for each DTC node Username: gigatux, Password: o7jJtiRQ