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* [[PHP 5.3 is required]] | * [[PHP 5.3 is required]] | ||
* [[User attacking sites outbound]] | * [[User attacking sites outbound]] | ||
* [[Mail being held]] | |||
* [[Master Reseller settings]] | * [[Master Reseller settings]] | ||
* [[HANG notifications]] | * [[HANG notifications]] | ||
Revision as of 13:46, 8 September 2018
About GigaTux
New customers
- Sale without payment
- Verifying and charging payment
- Creating the customer account
- Creating the VPS - N.B. Do this after creating the customer account
- Testing and Confirming the VPS
- Windows VPS
Common problems
Administration
- Abuse Reports and Policies
- Predefined Replies - Preset email replies to common issues
Physical Servers
VPS
- Users cannot start/stop a VPS - (inc. SSL/Curl errors in DTC)
- OS images become unavailable
- Physical console
- Packet loss
- High disk load
- User cannot connect to VNC
- Resetting WHM Root Password
- IP address is not routed correctly
- Reset Windows password
- Common distribution networking setup
- IPv6 configuration
cPanel
- cPanel backups
- Webhosting page flushing does not work
- High MySQL load
- PHP 5.3 is required
- User attacking sites outbound
- Mail being held
- Master Reseller settings
- HANG notifications
- 503 errors
Miscellaneous
Major issues
- Server is not responding - a general guide for how to handle this
- Cassandra (domU) is not responding as expected
- Non-IPMI nodes are not responding as expected
- IPMI commands
- Bandwidth Spikes
Free custom configuration for customers
- Installation of a VNC server
- Change of domU kernel
- Install of 32-bit CentOS
- Installation of cPanel
- Reverse DNS
- Backups
- Custom Partitioning
- Multiple Subnets
- Adding, removing or changing IP addresses
- Arch Linux network configuration
- KBX & Asterix
Common questions customers have
Miscellaneous
- Backfw
- Blocking SMTP connections
- DNS servers
- Configuring a new NFS server
- GigaTux Debian repository
- IPMI commands
- IPv6 Settings
- Known IP blacklistings
- Live help system
- Policy on Illegal Content
- Resetting a non-IPMI physical server
- Suspending a VPS
- SSD caching
- SSL certificate expiries
New server setup
Marc's to do list
Useful links
- List of customers for each DTC node Username: gigatux, Password: o7jJtiRQ